An assessment of Electronic Banking in Nigeria
Summary
Undergraduate Project focusing on the assessment of Electronic Banking in Nigeria.
About
Highly organized and dependable graduate of Economics with a proven track record in customer service, client relations, and administrative support. Excels at managing multiple responsibilities efficiently in fast-paced environments, consistently improving customer satisfaction and resolving issues promptly. Committed to delivering high-quality service and contributing positively to organizational growth and performance through strategic problem-solving and client engagement.
Work
Redtech
|Direct Sales Agent
Lagos, Lagos, Nigeria
→
Summary
Drives revenue growth and enhances brand visibility by strengthening client relationships, identifying upsell opportunities, and executing targeted outreach campaigns.
Highlights
Strengthened client relationships and engagement, successfully driving repeat business and significantly boosting customer retention rates.
Identified and capitalized on upselling opportunities, directly contributing to increased revenue growth and exceeding sales targets.
Organized comprehensive records and weekly service reports, enhancing management oversight and informing strategic decision-making.
Executed impactful outreach campaigns that significantly increased brand visibility and expanded market presence.
Ajigold Enterprise
|Customer Service Representative
Lagos, Lagos, Nigeria
→
Summary
Ensured seamless service delivery and operational efficiency by managing high volumes of client interactions and maintaining meticulous documentation.
Highlights
Handled 40-60 daily client interactions across diverse channels (phone and walk-in), consistently ensuring seamless and high-quality service delivery.
Reduced complaint escalations by implementing effective communication and proactive issue resolution strategies, improving client satisfaction.
Processed orders, payments, and critical documentation with 100% accuracy, successfully eliminating discrepancies and errors.
Maintained detailed service documentation, ensuring full compliance with regulatory standards and optimizing operational efficiency.
IBS Golden Investment
|Customer Service Representative
Lagos, Lagos, Nigeria
→
Summary
Boosted customer satisfaction and business development by resolving financial disputes and promoting products with personalized support.
Highlights
Improved customer satisfaction by 30% through prompt responses and personalized support, enhancing client loyalty and positive feedback.
Reduced unresolved financial disputes by 25% with effective resolution strategies, minimizing potential losses and improving client trust.
Promoted financial products and services, actively contributing to business development and driving revenue growth.
Analyzed loss data and implemented targeted recovery strategies, successfully minimizing financial risks and safeguarding assets.
Education
Ibrahim Badamasi Babangida University
Minna, Niger State, Nigeria
→
Bachelor of Science (Second Class Upper)
Economics
Courses
Microeconomics
Macroeconomics
Econometrics
Statistics
New World Academy
Lagos, Lagos, Nigeria
→
SSCE (NECO)
Languages
English
Certificates
Product Management
Issued By
Schull.io
Entrepreneurship Training (Idea Generation, Solution Creation, Successful Entrepreneurs)
Issued By
Nestlé Youth Entrepreneurship Platform
Youth-Led Innovation for a Livable Planet
Issued By
World Bank Group Youth Summit – New Horizons
Data Literacy: What It Is and Why It Matters
Issued By
Coursera
Skills
Customer Service
Customer Service Excellence, Client Relationship Management, Complaint Resolution, Customer Satisfaction, Service Delivery.
Sales & Business Development
Sales & Product Promotion, Upselling, Revenue Growth, Market Presence, Business Development.
Problem-Solving & Analysis
Problem-Solving & Analytical Skills, Issue Resolution, Financial Dispute Resolution, Data Analysis, Risk Minimization.
Administrative & Operations
Administrative & Organizational Skills, Record Keeping, Documentation Management, Operational Efficiency, Compliance.
Communication
Interpersonal Skills, Client Interaction, Outreach Campaigns, Professionalism.
Technical Proficiency
Technical Proficiency, Data Literacy, Product Management.
Economics
Microeconomics, Macroeconomics, Econometrics, Statistics.
Entrepreneurship
Idea Generation, Solution Creation.
Interests
Professional Associations
National Association of Management and Social Science Students (NAMASS) Member, Nigeria Economics Students Association Member.